neonneon online custom led sign usa
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Frequently Asked Questions
about LED neon signs

DESIGNING YOUR OWN LED NEON SIGN

How do I design my own Custom LED Neon?

You can design your own LED neon signs easily on our website by typing in your text & choosing from a range of cool fonts & neon colours.
You can also choose the size and acrylic backing shape and checkout!

How do I mount my LED Neon Sign?
All signs are mounted on a high quality clear acrylic backing. We create pre-drilled holes on the backing for easy hanging/installation.
The shape of the acrylic can be cut to shape (so cut in close to the neon to follow the outline) or rectangular.
What does the LED tubing sit on?
NEONNEON signs come with a 7mm thick premium acrylic backboard.
Sometimes the design will determine what backboard is required.
Our acrylic backing which the LED neon tubing sit on can be cut around the shape so it is contoured to the words or shape.
The acrylic backing is usually clear or we could also custom UV print with your image.
What are the LED neon signs made of & How are they made?
Unlike traditional glass neon, all our neon products are made from advanced LED flex tubing. NEONNEONsigns are handmade to your approved design using LED flex on an acrylic backing. The materials used are PVC and quality thick acrylic backing. Our advantage is that there are no fragile glass that can break, no neon gas, and no dangerous mercury in your signs.
Aside from being environmentally friendly with low energy consumption, they are durable and long-lasting. Each light is encased in flexible tubing, and powered by LEDs. NEONNEON LED neon signs are quiet, very economical to run and safer than traditional glass neon signs.

Payment Information

REFUNDS & CHANGES TO ARTWORK
We are happy to process a partial/full refund if production hasn't commenced yet.
Once the design proof is approved, we no longer accept refunds with the commencement of manufacturing of your custom sign.
PAYMENTS ACCEPTED
Payment for all custom made led neon signs that you design online using our Create Your Own Neon tool is taken at the point of sale.
You can choose to pay by PayPal, Visa, Mastercard etc. We also accept Afterpay (Australia only).

SHIPPING & DELIVERY INFORMATION

Where does neonneon ship to?
We ship to 41 countries:
North America: United States, Canada, Mexico
Europe: United Kingdom, Ireland, France, Germany, Norway, Sweden, Denmark, Finland, Iceland, Belgium, The Netherlands, and more
Oceania: Australia, New Zealand
Do I have to pay duties and taxes?
Import duties & taxes may be payable depending on your country. Most countries have a $ threshold where this maybe payable. Australian customers do not have to pay import duties.
Delivery Timeframe
The usual timeframe for our LED neon signs is about usually 3-5 weeks.
Please chat to customer service if you require urgent work done, we may be able to expedite your job based on circumstances.
How is my sign deliverd?
As standard we utilise contract third party couriers to deliver your sign. You will receive tracking details once the sign is on its way with the dedicated courier company. Usually the lead time until you get the sign is about 3-5 weeks.
Urgent orders
Please chat to our friendly customer service team for your requirements. We can sometimes expedite your order but we do not guarantee quicker arrival of your sign.
PO BOXES
Courier companies usually do not accept PO BOXES as delivery address. Please advise physical address for delivery at checkout.
How do i track my order?
We usually provide a tracking number for your dedicated courier once the sign is ready to go! The timeframe is approximately 3-5weeks until you receive the sign .

PRODUCT INFORMATION

CAN MY SIGN BE USED OUTDOORS?
Our standard LED Neon Lights are made for indoor use, they can be easily used for outdoor events and parties.
Please ensure they don’t get wet as our standard signs are not waterproof.
On request, we can create water resistant outdoor led neon signs. In order to get an outdoor sign, please contact us with the specifics.
Be advised that outdoor signs will have transparent waterproofing marks which are visible when the light is turned off.
HOW MUCH DOES MY SIGN WEIGH?
The usual weight of a sign is approximately 5kgs, depending on your design size.
DOES MY SIGN COME WITH WARRANTY?
NEONNEON indoor led neon signs include a 12 month manufacturer's warranty which covers electrical components when used appropriately. NEONNEON reserves all rights to inspect faulty products and resolution depends on the source of fault.
ELECTRICIAN INSTALLATION/ UNINSTALLATION
NEONNEON bears no responsibility for any costs incurred when installing and/or uninstalling your sign. If you still have queries please do not hesitate to contact customer service and we are always happy to help whenever possible!
CHOOSE NEONNEON LED NEON LIGHTS
LED neon signs is significantly more energy efficient than the traditional sign made from glass neon tubes. Due to low power consumption, you save on electrical bills and also more environmentally friendly. NEONNEON LED neon signs do not contain neon gas mercury or any other harmful chemicals to you and also the environment.


Afterpay Your LED Neon Sign (Australia)

afterpay your neon sign if you are in australia.
                                      we include free delivery with all orders placed within australia.
AFTERPAY your order

To make it easier for you to start on your favourite designs, we now offer Afterpay as a payment option (available for Australian customers only). Using Afterpay to purchase Led Neon Lights from NEONNEON means you can "shop now, enjoy now, pay later, interest free". Customise and design your idea into a LED neon light for home or for business.

Life is too short neon sign
Design Your Sign Now

Get it now & pay later with 4 interest free payments.* Neon sign delivery takes 2-4 weeks. Create your personalised neon design online through our interactive tool today.